Frontier Communication Billing Issue – Can you sue?

Verizon Fios has become Frontier Communication, and it’s causing consumers a lot of headaches.

For years, Verizon Fios was a service that Floridians relied on every day for their internet, television, and telephone. Recently, a new company purchased this service – Frontier – and took over providing service and billing. Frontier’s billing practices have been the subject of many articles showing what issues they have caused. As a consumer protection attorney in Florida, I have been asked if there are grounds for a lawsuit, and have been researching possibilities. If you have been affected by a Frontier Communication billing issue, we are available for a consultation.

Can Floridians Sue Frontier or other new service providers?

It depends. There may be a way that Frontier Communications, or a similarly situated company, is arguably liable to consumers. Under the Florida Consumer Collections Practices Act, it is a violation for a person to “[c]laim, attempt, or threaten to enforce a debt when such person knows that the debt is not legitimate, or assert the existence of some other legal right when such person knows that the right does not exist.” Fla. Stat. 559.72(9). Many people find that this is vague and hard to understand. Basically, in attempting to collect a consumer debt – a personal, family, or household debt – there has to be a legal right to the money. Companies that have taken over consumer accounts arguably run into some issues when it comes to their billing practices.

A resident of Florida that was only paying for internet with Verizon may be the easiest example. That person is only using one of multiple different services that Verizon may have offered. Now, generally there is a contract to that service. After the account is transferred to the new provider, the contract should have transferred with the same details that Verizon had. In some instances, this contract was not properly transferred over and the consumer may be charged for more services than they had agreed to pay for (e.g., internet and cable).

More issues may arise if the billing changed after an account was already late or delinquent and may open up more possibilities of suit. The state version of this statute allows for actual damages (if you paid the wrong bill), statutory damages (up to $1,000), and attorney’s fees and costs.

What about a Frontier Class Action?

Honestly, there may be some pending at this time given the scrutiny that has come their way from the State of Florida. In an effort to help Florida Consumers, my firm is speaking to those affected to try to determine the best options for them, some of which may be litigation.

If you are fighting with Frontier over billing and service related issues, call my office at 813.502.6768.
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Bryant H. Dunivan Jr., Esq.

Partner at Owen & Dunivan, PLLC
Attorney Bryant Dunivan is a foreclosure, real estate, and consumer protection attorney who focuses his efforts on making his clients feel like people and not just a file. Just Served? I offer a free consultation. Contact me today.

Attorney Bryant Dunivan is a foreclosure, real estate, and consumer protection attorney who focuses his efforts on making his clients feel like people and not just a file. Just Served? I offer a free consultation. Contact me today.

Posted in Consumer Protection, Frontier Communications
11 comments on “Frontier Communication Billing Issue – Can you sue?
  1. Jill says:

    I was charge $159.00 early termination fee when upgrading my internet. I have called them many times over the past 2 months. And no one will correct this problem. I would cancel Frontier but the tell me they will charge me an early termination fee, which will make 2 charges if I decide to cancel. What can I do???

  2. Tanya says:

    For months, I have tried to correct my billing with Frontier. In October of this year, I contacted a retention representative of Frontier, who gave me his name as Brett phone 1-877-433-3806 x 1680. I explained that my promotions with Verizon were going to expire in November, 2016. I wanted to know what my new bill would be. He quoted me a price of $116.89 for a re-bundle package and advised me that I would retain all the channels I had plus receive additional channels, in their “ultimate” package! The next day – I was without Showtime, Starz, Encore, etc. and the message on my answering machine was replaced with a mechanical message that asked callers to enter my phone number and press a button if they were customers of Frontier! Not rocket science – they were using my phone number to canvass customers who were not Frontier clients. Also, when you pushed the button that you were a Frontier client, the phone hung up! Therefore, no messages left at all! I can tell you the names and ID numnbers of several (maybe 20 – 25) “representatives” of Frontier who worked on this problem! And, to this date, my account is being over charged and no seems to care!

    What Brett did to screw up my account is unbelievable! I have spoken with Frontier “reps” retention people and tonight I was cut off twice and the number they switched me to was not available! I want to know how many hundreds of hours do I have to spend to get this straightened out! Hours where I was on the phone 2 – 3 – 4am in the morning – just to speak to someone who could help! As of tonight – I am going to pay the last bill quoted to me – the present bill is over $100.00 more than the quote and I want them to sue me before I sue them!

  3. alicia GONZALEZ says:

    I am fighting with them over a $1200.00 bill my services did not work since the take over of Frontier I have filled numerous complaints better business bureau FCC attorney general florida and nothing is getting done this is over 6 months old who can help ?? Anyone retained an attorney ???

  4. Stscy says:

    I had services from Verizon until the tookover of Frontier.Frontier did not billed me for months til December, but added all the other months that they missed and won’t accept payments. My bill was supposed to be 79.99 monthly, but last December it was 621.88. Can I sue or do I have to suck it up.

  5. Forged promissory note by Citimortgage
    Akerman Llc, prosecuting foreclosure
    Miami Dade County
    Other forgeries
    Miami Dade Judge doesn’t care there are forgeries on Citimortgage documents
    Handwriting forensic report shows it’s forged
    Atty. Heller from Akerman has yet to tell the Court that those documents are forged “candor towards the tribunal” per Florida Bar is being ignored.
    I filed police report, FBI complaint, Fla. Atty. Grl. Complaint but nobody cares.
    Where is JUSTICE in America to be found when it comes to the Banksters?
    Certainly not in Miami Dade or the Third DCA.

  6. Christine says:

    How do we find out if there is a class action lawsuit, for Frontier? It only takes a few people and it appears that there are hundreds with issues?

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